Delivery & Returns

SHIPPING & DELIVERY POLICY        

We offer free delivery within central Nairobi on all orders.

Delivery charges outside central Nairobi are to be covered by the customer and we will inform you of the cost incurred in such cases, at the time of ordering.

Orders are normally shipped within 3 working days and delivered in 7 to 14 working days. We always aim to meet target delivery times, but, as some of our products are shipped from the United Kingdom, delivery may take a little longer.  In these circumstances customers will always be informed of any changes to normal delivery times.

 

RETURNS POLICY

At Kalaful we always aim to provide you with the best possible shopping experience.

In the rare instances when you feel you may need to return a product, due to damage or major defect, we will be happy to accept returns within 7 days from your delivery date to ensure a satisfactory shopping experience with Kalaful.  Where a return is agreed we will provide a full refund, or credit on the customer’s account, as requested by the customer.

Requirements for valid return and refund:

  • Proof of purchase

Valid return reason and acceptance conditions

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